i can't see video

Posted by tran-uyen
Feb 22, 2016
I'm Uyên, from viet nam. i bought thí programe six month, but i have not yet seen it. but now i open video, its say: Video can't be played because the file is corrupt. Pls i want to see it soon
Posted by Preethi KOP
Feb 25, 2016
Hi Uyên,

Thanks for your message and sorry about the issues you are having with viewing the videos. I have just sent you an email with instructions on how to resolve the issue.

Please let us know if you are still having issues.

Kind regards,
Posted by christine-rattel
Mar 8, 2016
Hi there,

I have the exact same problem, could you please send me an email with instructions as well?

Thank you!
Posted by Preethi KOP
Mar 9, 2016
Sorry to hear that Christine, will e-mail you right now.

All the best with training your pets!